St Vincent de Paul Society: Ensuring Seamless Operation of Critical Applications

Managed Services

OSKY Care

Technology Stack

Client

St Vincent de Paul Society

Industry

Not-for-Profit

Location

New South Wales, Australia

    Background

    Since 2018, St Vincent de Paul Society has relied on OSKY to provide ongoing support and maintenance for its critical web applications: Assist a Student (AAS) and National Overseas Database (NOD). These systems are essential for managing donor contributions, allocating funds to students, and overseeing international programs. The Society required a robust Service Level Agreement (SLA) to ensure system security, reliability, and functionality while supporting its mission to serve communities effectively. OSKY was engaged to deliver comprehensive Support and Operations Services to maintain the seamless operation of these applications.

    Challenge

    The Society faced the need for continuous and reliable support for its essential systems. The challenge lay in ensuring system security, stability, and functionality to handle critical operations like donor management, fund allocation, and program oversight. This required a partner capable of providing proactive monitoring, responsive support, and regular updates while maintaining alignment with the Society’s mission and operational goals.

    The Outcome

    OSKY has delivered consistent and high-quality support for the AAS and NOD applications under a detailed SLA since 2018. Key services provided include:

    • Security and Access Management: Ensuring compliance with ASD Essential 8 standards, managing secure user access, and implementing multi-factor authentication (MFA).
    • Application Monitoring and Maintenance: Proactively monitoring performance, addressing issues, and conducting routine updates to ensure system stability and efficiency.
    • Database Management: Managing and optimising database performance to enable quick, accurate data retrieval and reporting.
    • Feature and Functionality Support: Resolving issues with existing features and providing technical guidance to ensure smooth operations.
    • System Enhancements and Updates: Delivering updates to address user feedback, technological advancements, and organisational needs.
    • End-user Support: Operating a responsive helpdesk to resolve user issues promptly, minimising operational disruptions.
    • SLA Reporting: Generating detailed monthly reports on performance metrics, resolved incidents, and improvement opportunities.

    Conclusion

    Through its partnership with St Vincent de Paul Society, OSKY has demonstrated its commitment to delivering reliable and ethical support for critical applications. By prioritising security, efficiency, and scalability, OSKY has helped the Society enhance its operations and better serve communities in need. With sustainable practices and a focus on long-term success, OSKY continues to be a trusted partner in empowering the Society’s mission.

    Results & Benefits

    Over the past five years, OSKY’s SLA has delivered measurable benefits:

    • Enhanced Security: Full compliance with ASD Essential 8, ensuring zero security breaches since 2018.
    • Optimised Performance: Maintaining 99.9% uptime through proactive monitoring and maintenance.
    • Streamlined Processes: Improved allocation and reporting functionalities, reducing manual workloads and increasing efficiency.
    • User Satisfaction: A 25% reduction in support tickets due to intuitive updates and ongoing user training.
    • Scalability: Systems have been continuously updated to support growing program demands and organisational expansion.

    Conclusion

    Through its partnership with St Vincent de Paul Society, OSKY has demonstrated its commitment to delivering reliable and ethical support for critical applications. By prioritising security, efficiency, and scalability, OSKY has helped the Society enhance its operations and better serve communities in need. With sustainable practices and a focus on long-term success, OSKY continues to be a trusted partner in empowering the Society’s mission.

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