Web Support & Maintenance
Keep Your Website Secure, Supported & Performing at Its Best
Your website doesn’t stop needing attention once it launches. We provide ongoing support and maintenance for government agencies, not-for-profits, membership organisations and businesses, helping keep websites secure, reliable and up to date while providing access to experienced digital specialists when you need them.
How we can help
Website Updates & Maintenance
Keep your CMS, plugins, modules and other website components up to date, secure and functioning as expected.
Technical Support
Access experienced developers who can investigate issues, troubleshoot problems and provide practical technical support.
Bug Fixes & Troubleshooting
Identify and resolve errors, broken functionality and unexpected website behaviour before they become bigger problems.
Performance & Reliability
Monitor and improve website performance, stability and functionality to provide a reliable experience for your users.
Website Improvements
Make ongoing enhancements to functionality, content, usability and accessibility as your organisation’s needs evolve.
Proactive Website Care
Regular reviews and preventative maintenance help identify potential issues and opportunities before they affect your users.
Our Process
Understand Your Website
We familiarise ourselves with your website, technology, integrations and organisational requirements so our team can provide informed ongoing support.
Assess & Prioritise
Support requests, maintenance requirements and identified issues are assessed and prioritised according to urgency, impact and your organisation’s goals.
Maintain & Update
We carry out routine updates and preventative maintenance to help keep your website secure, stable and reliable.
Support & Resolve
When issues arise, our team investigates the cause and works to resolve them efficiently.
Improve & Optimise
We identify opportunities to improve performance, usability, accessibility and functionality as your website evolves.
Review & Recommend
Ongoing support gives us insight into your website over time, allowing us to recommend improvements and plan future work proactively.
Ongoing Care From a Team That Knows Your Website
Effective website support is about more than responding when something breaks. Our ongoing approach helps us build knowledge of your website, organisation and digital environment so we can provide faster, more informed support and identify opportunities for improvement.
Rather than starting from scratch with every request, our team builds an ongoing understanding of your website and organisation, providing continuity and informed support over the long term.
Why organisations choose osky
Why Choose OSKY
We combine development, security, hosting and digital expertise to provide ongoing support that considers your website as a whole, rather than simply maintaining individual components.
Long-Term Support Experience
More than 20 years of supporting and evolving websites and digital platforms for organisations across Australia.
Government & NFP Expertise
Extensive experience supporting government agencies, not-for-profits and membership organisations with complex ongoing requirements.
Development Expertise In-House
Access experienced developers who understand complex websites, custom functionality and system integrations.
Security & Maintenance Together
Updates, maintenance and ongoing support are approached with website security and reliability in mind.
Proactive, Not Just Reactive
We don't only respond when something breaks. Ongoing maintenance helps identify risks, improvements and future requirements.
Support That Evolves With You
As your organisation, users and digital requirements change, our team can continue improving and extending your website.
FAQs
Web Support & Maintenance FAQs
Answers to common questions about our web support & maintenance process, timelines, technologies and ongoing support.
QHow does ongoing website maintenance support long-term website performance?
Ongoing website maintenance supports long-term performance by keeping your website secure, up to date and functioning reliably. Regular software updates, technical checks, bug fixes and performance monitoring can help prevent issues that affect website speed, usability, security and search visibility.
Proactive website maintenance can also identify potential problems before they become more disruptive, while creating opportunities to improve performance as technology, user expectations and your organisation’s requirements evolve.
QHow do I know what level of website support my organisation needs?
The level of website support your organisation needs depends on the complexity of your website, how frequently it changes and how important it is to your day-to-day operations. More complex websites, integrations and digital platforms typically require a higher level of ongoing maintenance and technical support.
OSKYCare is available in three tiers designed for different levels of website complexity and support requirements. This allows organisations to choose a level of ongoing website support that reflects their technical needs, while ensuring access to maintenance and expertise when required.
QCan OSKY maintain a website they did not build?
Yes, OSKY can maintain and support websites built by another agency or development team. Before ongoing support begins, we review the existing website to understand its technology, configuration, integrations and any technical issues that may need to be addressed.
Once we understand the website and its support requirements, OSKY can provide ongoing maintenance, technical support and improvements through the appropriate OSKYCare tier.
QCan website maintenance, hosting and security be managed by a single provider?
Yes, website maintenance, hosting and security can be managed by a single provider. Bringing these services together can simplify website management and make it easier to identify and resolve issues that involve multiple parts of your digital environment.
OSKY provides website maintenance and support through OSKYCare alongside managed AWS hosting and website security services. With development, hosting and security expertise within the same team, issues can be investigated across the website and its infrastructure without relying on multiple providers.
Web Support & Maintenance Packages
Choose the level of ongoing website support that best suits your organisation, with packages designed to provide reliable maintenance and access to our team when you need it.
