NAATI Practitioner Directory Website

Background

The National Accreditation Authority for Translators and Interpreters (NAATI) is responsible for setting and maintaining high national standards for the translation and interpreting profession in Australia.

To better support users seeking accredited professionals, NAATI required a dedicated directory website that would make it easier to search for and connect with qualified practitioners. The goal was to provide a clear, user-friendly experience that reflects NAATI’s authority and supports a wide range of users, including individuals, organisations, and government agencies.

Engagement and Approach

NAATI engaged OSKY to build a standalone directory website that would improve accessibility and usability for those searching for accredited translators and interpreters.

OSKY worked closely with the NAATI team to understand user needs and search behaviours, while also aligning with their existing technical environment. A key requirement was integrating with NAATI’s existing practitioner database, which is managed within their own custom CMS.

Solution

OSKY delivered a purpose-built directory website designed to streamline the search experience while integrating with NAATI’s existing systems.

Key features include:

• A dedicated directory website focused on practitioner search and discovery
• Fully translated content into 17 additional languages using WPML
• Integration with NAATI’s existing practitioner database via API, ensuring accurate and up to date information
• Intuitive search and filtering functionality to help users find relevant accredited professionals
• Clear presentation of practitioner details to support informed decision making
• A responsive and accessible design suitable for a wide range of users
• A scalable structure that supports future enhancements

The solution leverages NAATI’s existing data infrastructure, allowing the website to remain lightweight while still delivering a powerful and reliable search experience.

Results and Benefits

The new NAATI practitioner directory website provides:

• A significantly improved user experience for finding accredited translators and interpreters
• Real-time access to accurate practitioner data through integration with NAATI’s existing systems
• Faster and more intuitive search and filtering capabilities
• A clear and authoritative digital presence aligned with NAATI’s role
• Seamless coordination across multiple technology partners, bringing together:
  • NAATI’s internal systems
  • A custom API developed for the directory listing
  • Multilingual functionality implemented using WPML
• A scalable platform that unifies these components, enabling ongoing improvements without duplicating data management

The site strengthens NAATI’s ability to connect users with trusted professionals while making the most of their existing technology investments.

Visit website