Osky Care Agreement Terms and Conditions

The agreement starts on the effective date and renews automatically based on the selected billing cycle.

A 2-week grace period applies for overdue payments before termination.

Included Services

Applies only to the selected support and hosting packages:

• Helpdesk Support (Business Hours): Minor technical support via email or phone.
• Cloud Backups: 30-day retention for recovery purposes.
• Plugin/CMS Updates: Monthly updates where compatibility allows.
• Security Monitoring & Cleanup: Scan and removal of malware or suspicious code.
• Uptime Reports: Monthly report on website uptime.
• License Management: Tracking of plugin license renewals (Client pays 3rd-party fees).
• Performance Benchmark Reports: Review of server and website speed (excludes performance upgrades).

Payment Terms

• Invoices issued on the first day of each billing cycle (monthly or annually).
• GST is not included in listed prices and will be added to invoices.
• Non-payment after one month may result in agreement termination.

Termination

• Either party may terminate the agreement with 30 days’ written notice prior to the next billing cycle.
• Refunds will not be issued for services already delivered or for unused portions of annual packages, unless OSKY initiates the termination (in which case a pro-rata refund applies).
• OSKY may suspend or terminate the agreement for breach, insolvency, or persistent non-compliance.

Liability

• OSKY is not liable for data loss, business disruption, or hosting provider failures.
• No guarantees are made against service interruptions or cyberattacks.