Regular Consulting, Development and Maintenance – These services are provided at the customer’s request in the form of web development projects, enhancements to the existing websites, new features or upgrades, change requests, testing and consulting.
Development Staff Services – These above services are provided by the “Non-Executive” shared-staff labour pool and means that OSKY will assign tasks and manage the workflow based upon developer availability and client workload.
Emergency Services – An emergency service consists of any service that is needed after business hours (8:00 to 6:00 AEST) and requires an effort consisting of longer than 1 hour. If you are within your block of hours and the task is less than 1 hour it will be charged against your block of hours at the regular rate, otherwise, after hours emergency services will be billed at 200% of the standard block rate. Regular change requests within your hours are not considered emergencies even if they are urgent – unless the urgency requires that we significantly shift our development schedule.
On-Site – if a resource is required to be on-site then a daily fee of AUD $1,680 (excl. GST), plus reasonable travel expenses (to be pre-approved where possible).
Change requests and work orders will be entered into our work-order system and estimated before work starts. You (the client) will be issued a login to our system.
You will be able to track the hours used and view the hours remaining. All estimates are just that – estimates.
Estimates are not a guarantee that the work can be completed in the estimated hours. We do our best to provide as accurate as possible estimates.
OSKY will do everything we can to communicate our idea of cost, but troubleshooting is an investigative procedure and by nature is open-ended.
Prepayment for a block of hours is required prior to the start of work.
Work is billed in 30-minute blocks, and phone support in 15-minute increments
Hours can be used throughout the year; there is no set usage per week or month.
Unused hours are forfeited after the expiry period and are non-refundable. New price changes will not affect previous year block time rates.
The agreement and associated pricing remain valid for two (2) years from the date of signing. Any future pricing changes will only apply upon renewal and after the exhaustion of currently purchased block hours. Written notice of any pricing changes will be provided at least 30 days in advance.
