COVID-19 We remain fully operational and have increased our capacity during this time to support our partners.

Any person who requires assistance in understanding any aspect of this document should contact OSKY INTERACTIVE Accounts on 61 2 6176 0090.

OVERVIEW

Osky Interactive strives to maintain efficient and effective operational systems and from time to time may revise certain policies and procedures in an effort to enhance these systems with a view to improving product and service delivery and customer satisfaction. To this end, Osky Interactive seeks to ensure that its clients are offered an array of safe, appropriate, and convenient payment choices.

SCOPE

This document applies to Osky Interactive and its Clients.

POLICY PRINCIPLES

i) Change of Details

The Client will need to inform Osky Interactive of any changes to their information, this includes addresses, phone numbers, contact names, contact email addresses, and change of business ownership.

ii) Notices and Communication

Notices and invoices are sent by Osky Interactive via email and updated account information is essential to communication with the Client. We are not responsible if the Client does not receive any communication that was made with an email address that has not been updated.

iii) Payments

All payments are required to be made 14 days from the date of the invoice. Payments can be submitted via:

Cheque made out to ‘Osky Interactive Pty Ltd’ and posted to 49 Harricks Crescent, Monash ACT 2904.
Direct bank transfer to account BSB: 082-980 Acct Number: 791 631 254. Please enter your invoice number in the ‘Reference’ field.

If a payment is not made by the due date Osky Interactive will undertake the following:

  • Follow up call(s) to ensure the payment is forthcoming
  • Formal request of payment (sent via email)
  • Engagement of debt collection service
  • Formal complaint to ASIC outlining the details of the service/project and Client
  • Legal recourse

Failure to Pay

If a payment is overdue, Osky Interactive reserves the express right to suspend the Client’s service until full payment has been made.

Hourly Work

Any work undertaken by Osky Interactive at an hourly rate will be billed for a minimum period of one hour. Any work extending over one hour will be rounded to the closest quarter hour.

Cancellation of Account

If you wish to cancel your service with Osky Interactive, the service will continue until the end of the period of which the client has paid. Please note that no refund will be made for the remaining period.

Acceptance of this Policy

Payment of an invoice denotes agreement to the terms and conditions set forth in this Billing Policy.

Changes in this Policy

This policy is subject to change without prior notice. Please be sure to check current billing policies.

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OSKY acknowledges First Australians and recognises their continuous connection to country, community and culture.
Read more about our Diversity and Acknowlegement Policy.