A Service Level Agreement (SLA) is a contract that defines the services between OSKY and yourself. It is tailored to your requirements, giving additional support where you need it.
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A SLA is ideal for custom-made systems because it allows you to choose what you do and don’t want covered.
Choose how many additional support hours you would like per month.
Specify extra features or services you’d like us to take care of, such as plugin licence purchasing and renewal.
With a SLA you receive priority support for your agreed upon number of hours each month.
Cover multiple websites and apps with one SLA. No need for multiple contracts or billing.
All of the standard OSKYCare maintenance, security and support services are included.
