The agreement starts on the effective date and renews automatically based on the selected billing cycle.
A 2-week grace period applies for overdue payments before termination.
Included Services
Applies only to the selected support and hosting packages:
- Helpdesk Support (Business Hours): Minor technical support via email or phone.
- Cloud Backups: 30-day retention for recovery purposes.
- Plugin/CMS Updates: Monthly updates where compatibility allows.
- Security Monitoring & Cleanup: Scan and removal of malware or suspicious code.
- Uptime Reports: Monthly report on website uptime.
- License Management: Tracking of plugin license renewals (Client pays 3rd-party fees).
- Performance Benchmark Reports: Review of server and website speed (excludes performance upgrades).
Payment Terms
- Invoices issued on the first day of each billing cycle (monthly or annually).
- GST is not included in listed prices and will be added to invoices.
- Non-payment after one month may result in agreement termination.
Termination
- Either party may terminate the agreement with 30 days’ written notice prior to the next billing cycle.
- Refunds will not be issued for services already delivered or for unused portions of annual packages, unless OSKY initiates the termination (in which case a pro-rata refund applies).
- OSKY may suspend or terminate the agreement for breach, insolvency, or persistent non-compliance.
Liability
- OSKY is not liable for data loss, business disruption, or hosting provider failures.
- No guarantees are made against service interruptions or cyberattacks.
