At OSKY, we prioritise the resilience and continuity of our services in the face of unforeseen events or disasters. Our Service Continuity and Disaster Recovery Plan is meticulously crafted to ensure the rapid recovery and restoration of essential services, minimising downtime and ensuring business continuity.

1. Risk Assessment and Business Impact Analysis:

• OSKY conducts regular risk assessments and business impact analyses to identify potential threats and their impact on service provisioning. This informs the development of targeted recovery strategies.

2. Service Categorisation and Prioritisation:

• Services are categorised based on their criticality to business operations. Prioritisation ensures that the most essential services receive immediate attention during recovery efforts.

3. Backup and Redundancy:

• OSKY implements robust backup mechanisms for critical data and applications. Redundancy measures, including mirrored systems and failover capabilities, are in place to ensure seamless service provisioning in case of primary system failures.

4. Disaster Recovery Sites:

• Multiple geographically dispersed disaster recovery sites are established to serve as backup locations. These sites are equipped with the necessary infrastructure and resources to resume service provisioning quickly.

5. Data Replication and Synchronisation:

• Critical data is replicated and synchronised in real-time between primary and secondary systems. This ensures that the backup systems are continuously updated and ready for immediate activation.

6. Incident Response and Declared Disaster Protocol:

• OSKY has well-defined incident response protocols to address disruptions promptly. In the event of a declared disaster, the Disaster Recovery Team is activated to execute the recovery plan and restore services.

7. Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO):

• Clear Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) are established for each service. These objectives guide the timing of recovery efforts and set expectations for data recovery points.

8. Communication and Stakeholder Notification:

• A communication plan is in place to notify stakeholders, including clients and staff, of any service disruptions and the steps being taken for recovery. Transparent and timely communication is a priority.

9. Testing and Drills:

• Regular testing and drills of the Service Continuity and Disaster Recovery Plan are conducted to ensure its effectiveness. This includes simulated disaster scenarios to evaluate the team’s response and the plan’s viability.

10. Documentation and Review:

• The plan is thoroughly documented, outlining procedures, responsibilities, and contact information. Regular reviews and updates are conducted to incorporate lessons learned from testing and real incidents.

OSKY’s Service Continuity and Disaster Recovery Plan for Service Provisioning reflects our commitment to maintaining uninterrupted service delivery. By combining proactive measures, robust backup strategies, and a swift response framework, we ensure the resilience of our services even in the face of unforeseen challenges.