The OSKY Change Management Framework is designed to ensure a structured and effective approach to Change Management in client environments. This framework emphasises clear communication, risk assessment, and transparent decision-making, covering both Pre-Production and Production Management scenarios.

1. Effective Change Management Process:

• OSKY adheres to a robust Change Management Process for both Pre-Production and Production Management. This process involves thorough identification, assessment, approval, implementation, and review of changes. Pre-Production testing is conducted diligently to minimise disruptions during the Production phase.

2. Platform and Application Change Communications:

• Clear communication channels and notifications are crucial elements of our Change Management process. OSKY ensures that detailed and timely communications are sent to the client’s Business and IT Departments for any planned or implemented changes. This includes information on the nature of changes, expected impacts, and timelines to keep all stakeholders well-informed.

3. Client’s Change Management Board for Environment Changes:

• Changes planned for the client’s environment, especially those related to customisation or enhancement, undergo a formal process via the client’s Change Management Board. This centralises and structures the assessment, approval, and management of changes, aligning them with the client’s strategic goals.

4. Risk Evaluation and Consequences:

• OSKY places a strong emphasis on evaluating the risks and consequences of requested changes. A comprehensive risk assessment is conducted to identify potential impacts, assess resource availability, and understand the overall risk to the client’s operations. This evaluation ensures that changes proceed with a clear understanding of associated risks.

5. Review of Request for Change (RFC):

• Each Request for Change (RFC) undergoes a detailed review process. OSKY assesses the requested changes, taking into account available resources, potential impacts, and alignment with the client’s objectives. This review ensures that only well-considered and necessary changes proceed to the approval stage.

6. Date of Approval and Tracking:

• The date of approval for each change is meticulously recorded and tracked throughout the implementation process. This tracking mechanism ensures transparency and accountability, enabling changes to be implemented within the approved timelines.

7. Understanding and Suggestions for Mitigation:

• Before approval, OSKY ensures that proposed changes are thoroughly reviewed and understood. The Change Management team actively provides suggestions to mitigate overall risks, enhance the change implementation process, and contribute to the success of the client’s objectives.

8. Business Owner and Client’s IT Change Manager Approval:

• Changes planned for the client’s environment require approval from the Business Owner and the client’s IT Change Manager. Notifications on scheduled changes, implementation progress, and completion status are shared with these stakeholders to maintain transparency and collaboration.

The OSKY Change Management Framework is crafted to provide a disciplined, transparent, and controlled approach to managing changes in client environments. By following this framework, OSKY ensures that changes are implemented smoothly, risks are effectively managed, and the client’s IT landscape evolves in alignment with strategic objectives.