The following engagement model outlines how OSKY intends to manage accounts, projects, and services to ensure effective collaboration, transparent communication, and successful delivery of outcomes.
1. Account Management:
- Dedicated Account Manager – Each client will have a dedicated Account Manager as the primary point of contact. The Account Manager is responsible for understanding the client’s business needs, aligning services, and ensuring overall client satisfaction.
- Regular Review Meetings – Scheduled account review meetings will be conducted to discuss ongoing services, address concerns, and align services with the client’s evolving needs.
- Strategic Planning – OSKY’s Account Management approach involves collaborating with clients to develop long-term strategic plans that align with their business goals and technological evolution.
- Transparent Communication – Open and transparent communication channels will be maintained to ensure clients are updated on project statuses, potential challenges, and opportunities.
2. Project Management:
- Agile Project Management – OSKY adopts an Agile Project Management methodology to ensure flexibility, adaptability, and rapid delivery of project milestones. Regular sprint cycles and client feedback loops will be integral to the process.
- Dedicated Project Team – Each project will have a dedicated project team comprising developers, designers, and QA specialists. The team will work collaboratively with the client and follow a client-centric approach.
- Regular Progress Reports – Clients will receive regular progress reports detailing completed tasks, upcoming milestones, and any potential roadblocks. This ensures transparency and keeps clients informed throughout the project lifecycle.
- Change Management – OSKY follows a structured change management process, where any proposed changes are assessed, discussed with the client, and implemented with proper approvals to avoid disruption.
3. Service Management:
- Service Level Agreements (SLAs) – OSKY proposes a clear set of SLAs to define service expectations, response times, and issue resolution procedures. SLAs will be mutually agreed upon and reviewed periodically.
- Proactive Issue Resolution – OSKY commits to proactive issue resolution by identifying and addressing potential problems before they impact services. Regular system health checks and monitoring will be in place.
