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NAATI Website UX Redesign

The not for profit teamed up with OSKY to rebuild their website and give it a complete new look and offer an integrated experience to their users.

As the National Accreditation Authority for Translators and Interpreters, they needed a clean, user friendly platform where testing and qualifications were made easy and engaging.

The brief

The need for a platform that was easy to maintain — particularly by internal NAATI staff, led us to move the site from an internally hosted platform to the cloud. That allowed us to turn a dated and stale design with limited and clunky functionalities into an engaging and easy to navigate resource.

As part of that, the integration with legacy backend data management systems was key to provide a seamless user experience to NAATI’s customers. We delivered a modern CMS which provided features such as: additional styling to individual pages which allowed for a graphic design fresh look and feel, editing of the social media channel icons, thus becoming a more user centric and highly accessible website.


  • Amazon Web Service (AWS) Hosting
  • Compliance with the Web Content Accessibility Guidelines version 2.1 (WCAG 2.1)
  • Operation in an environment built on Microsoft .NET technology stack
  • Form responses and video files distribution to external NAATI special users
  • Display of complex data drawn from a list of information updated on the CMS
  • User-friendly layout, content and styling access
  • Site structure redesign

The outcome

Once again, OSKY was in for a complete transformation of a user’s journey online. We used a “story first” approach to transform NAATI’s website into a fully immersive experience for its stakeholders.

We redefined the site’s information architecture with card sorting exercises and delivered the team user experience workshops.

NAATI’s website is now a future-proofed platform that drives engagement and partnership efforts within the industry and beyond.

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