1. Introduction

This document (“Agreement”) governs the purchase and utilisation of block hours from OSKY, a leading web development agency located in Canberra, Australia. By purchasing block hours, you are acknowledging and agreeing to abide by the terms and conditions delineated within this Agreement.

2. Definitions

  • Client: Refers to the purchaser of block hours from OSKY.
  • Block Hours: Denotes the pre-paid hours of web development services procured by the Client from OSKY.
  • OSKY: Represents OSKY, the web development agency based in Canberra, Australia.
  • Services: Encompasses web development and associated digital services provided by OSKY.

3. Block Hours Purchase

3.1. The Client undertakes to procure a specified number of block hours from OSKY at the prevailing rates.
3.2. Block hours are pre-paid and non-refundable.
3.3. The acquired block hours can be applied towards web development, maintenance, and related services offered by OSKY.

4. OSKY Tracking System

4.1. Change requests and work orders will be meticulously logged into our work-order system and estimated before commencement.
4.2. The Client will receive a login to our system for tracking used hours and remaining hours.
4.3. OSKY will diligently monitor block hour consumption and notify the Client when the balance reaches 20% of the original purchase.
4.4. Please note that all estimates are approximate. They do not guarantee the completion of work within the estimated hours, although we strive for accuracy.
4.5. While OSKY endeavours to communicate project costs effectively, troubleshooting inherently involves investigative processes that may be open-ended.

5. Services Offered

5.1. OSKY provides a range of services at the Client’s request, including regular consulting, development, and maintenance. These encompass web development projects, enhancements to existing websites, new features, upgrades, change requests, testing, and consulting.
5.2. Development Staff Services are facilitated through our “Non-Executive” shared-staff labour pool. OSKY assigns tasks and manages workflows based on developer availability and the Client’s workload.
5.3. Emergency Services refer to tasks required outside standard business hours (8:00 to 6:00 AEST) that demand an effort exceeding one hour. Such tasks, if within the block of hours and lasting less than an hour, are billed at the regular rate. Longer after-hours emergency services are billed at double the regular rate. Routine change requests within allocated hours do not qualify as emergencies unless the urgency necessitates significant adjustments to our development schedule.

6. Billing – Initial Payment

6.1. Clients are required to make prepayments for a block of hours before commencing work.
6.2. Time is billed in 30-minute increments.
6.3. Phone support time is charged in 15-minute increments, and travel time to the client is included in block time hours.
6.4. Hours are valid throughout the year, without specific weekly or monthly usage requirements.
6.5. Unused hours do not carry over to the next period, and new price changes will not impact previous year’s block time rates.

7. Terms

7.1. This Block-Hours Agreement, including services and pricing, remains in effect for two years from the acceptance/signed date.
7.2. Any potential price increases will occur upon Block-Hours Agreement renewal dates, taking effect after exhaustion of the last purchased block hours from the previous contract term. Written notice of price increases will be provided at least 30 days before the current agreement’s expiration.

8. Liability

8.1. OSKY endeavours to deliver high-quality services but does not guarantee specific outcomes or results.
8.2. OSKY is not liable for any loss of data, profits, or other damages resulting from the use of its services.

9. Confidentiality

9.1. Both parties mutually agree to uphold the confidentiality of any sensitive information shared during the provision of services.

10. Governing Law

10.1. This Agreement is governed by the laws of the Australian Capital Territory.

11. Amendments

11.1. OSKY retains the right to amend these Terms and Conditions with prior notice to the Client.

12. Entire Agreement

12.1. This Agreement constitutes the complete agreement between both parties and supersedes all prior agreements, whether written or oral.

By purchasing block hours from OSKY, the Client confirms that they have thoroughly read, comprehended, and agreed with these Terms and Conditions.

Line Footer